Shipping policy
Shipping Policy.
We promise to deliver the freshest flowers and gifts. While we guarantee delivery on your chosen date, we are not liable should you or your recipient absence or not at the delivery address, incorrect delivery address, or unavailability. If you encounter issues, call us at +6562512323 or email hello@FreshBloom.co and quote your order number.
Delivery Days and Time Slots
We offer daily, islandwide delivery in Singapore, rain or shine, subject to our operational capacity and the time slot cutoffs listed below.
| Normal Period | Order Placed (Singapore time) | Earliest Available Delivery Time Slot (Singapore time) |
| Monday - Friday | 12am - 12pm | 2pm - 6pm |
| 12pm - 5pm | 7pm - 10pm | |
| 12pm - 5pm | 9am - 1pm (next working day) | |
| 5pm - 1159pm | 2pm - 6pm (next working day) | |
| Saturday | 12am - 10am | 2pm - 6pm |
| 10am - 4pm | 9am - 1pm (Sunday) | |
| 10am - 12am | 2pm - 6pm (Sunday) | |
| Sunday | 12am - 12pm | 9am - 1pm (next working day) |
| Peak & Public Holidays | Order Placed (Singapore time) | Earliest Available Delivery Time Slot (Singapore time) |
| Peak Seasons [Chinese New Year, Christmas, Valentine's Day, Mother's Day] | 12am - 12pm | 9am - 6pm (next working day) |
| 12am - 5pm | 7pm - 11pm | |
| Public Holiday | 12am - 12pm | 9am - 6pm (next working day) |
Order Confirmation, Delivery Time and Address
Please ensure that the email address you provided upon checkout is correct. When the order is successfully placed, we will send you a confirmation email Including all the information of the order. Please be aware that some condominiums and other private complex like commercial spaces, hospitals or offices do not allow our delivery partners to access and hand over the surprise to the door of the recepient. We will call the recipient to pick up the surprise at the lobby or inform the recipient that we will leave it with the guard or concierge.
Shipping & Delivery
- Self-Collection: Available at Far East Flora Centre, Level 2, 435 Clementi Road Singapore 599873. Daily operating hours : 8am - 7pm.
- Free delivery within Singapore (excluding Sentosa, remote and restricted areas) or unless stated otherwise.
- Normal Delivery Schedule: 9am - 1pm, 2pm - 6pm, and 7pm - 10pm.
- Same-Day Delivery Cutoff: Refer to product pages for specifics.
- Multiple Items to the Same Address: Contact us for details.
- Delivery Fee may increase during peak and seasonal periods. Seasonal Periods: 9-16 February, 2nd week of May. Peak Periods: 3-4 weeks leading up to Chinese New Year and Christmas.
- For specific locations like Marina Bay Sands, and Jurong Island, additional arrangements are necessary.
- The delivery fees for remote and restricted areas are listed below and are in addition to the standard delivery fee. If your delivery address falls within one of these areas, our Customer Service Team will contact you to collect and process the additional fee.
| Delivery Fee Table | |
| Type |
Delivery Fee |
| Normal Delivery | Free |
| Redelivery Fee | SGD$10 |
| Redirection Fee | SGD$10 |
| Express Delivery Fee | SGD$15 |
| Super Express Delivery Fee | SGD$25 |
| Remote and Restricted Area - Delivery Fee | |
| Area |
Delivery Fee for every 2 items & subject to prevailing GST |
| Sentosa Island | SGD$15 |
| Airport Cargo Complex | SGD$25 |
| Airline Roads | SGD$25 |
| All Army Camps | SGD$25 |
| Jurong Island | SGD$25 |
| All PSA Ports | SGD$25 |
| Sembawang Shipyard | SGD$25 |
Marina Bay Sands: Delivery to Marina Bay Sands requires the recipient to submit the license plate of our floral delivery vehicle to the building management's security office. Either the sender or the recipient needs to contact the security office directly to facilitate the necessary paperwork and clearance. If clearance issues lead to non-delivery, FreshBlooms will not be held responsible. In the event of redelivery being required, an additional fee of $10 before GST will be charged to the sender. The time and date of redelivery will be subject to the availability of our drivers.
Jurong Island: Deliveries to Jurong Island are subject to stringent security measures. If clearance issues result in non-delivery, FreshBlooms cannot be held responsible. Should redelivery be necessary due to clearance issues, an additional fee of $10 before GST will be imposed. The scheduling of redelivery will depend on the availability of our drivers.
Floral arrangements delivered internationally may have differing costs due to currency exchange rates, or regional and seasonal availability. On average, it would take anything between 2 to 3 working days to process and fulfill an international delivery.
Should you have further inquiries or need assistance regarding deliveries to these specific locations, please feel free to call us at +6562512323 or email hello@FreshBloom.co
Self Collection
For all self-collection orders, the collection point is at Far East Flora Centre, Level 2, 435 Clementi Road, Singapore 599873. Our self-collection hours are from 8 am to 7 pm. Please ensure that you collect your order on the selected delivery date and time slot chosen during checkout, and within our opening hours.