Refund policy

Order Cancellation Policy

We understand that circumstances may arise requiring the cancellation of your order. However, due to the nature of our products, we have specific guidelines and fees associated with cancellations.

  • Standard Orders:
    • More than 48 Hours Before Delivery: If you need to cancel your order more than 48 hours before the scheduled delivery time, a cancellation fee of 50% of the total purchase amount will be applied.
    • Within 48 Hours of Delivery: If the cancellation request is made within 48 hours of the scheduled delivery time, the full purchase amount will be forfeited, and no refund will be issued.
  • Next-Day Orders: For orders scheduled for next-day delivery, the full purchase amount will be forfeited if a cancellation request is made.
  • Cake Orders: Due to the highly perishable and customized nature of cake orders, we have a strict no-cancellation or refund policy once the order has been placed.

To submit a cancellation request, please contact us at hello@FreshBlooms.co or call +6562512323. Ensure you provide your order details and reason for cancellation. We appreciate your understanding and cooperation. For any further questions or assistance, please do not hesitate to reach out to us.

Returns & Refunds

At FreshBlooms, we strive to ensure your complete satisfaction with our products. However, due to the perishable nature of flowers and food items, we have specific guidelines for returns and refunds.

If you are not satisfied with your flowers, please contact us within 24 hours of delivery at hello@FreshBlooms.co or call +6562512323. For non-perishable items, please reach out within 48 hours of delivery. To assist us in processing your request, kindly provide photos of the items in question along with your refund request.

Please note that flowers and food items are highly perishable and sensitive to environmental conditions. Flowers are natural products, and as such, no two items are identical. Variations in color, size, and shape are to be expected and add to the unique beauty of each arrangement.

Once your refund request is reviewed and approved, we will process the refund within 14 days. We appreciate your understanding and cooperation in helping us maintain the quality and freshness of our products. For any questions or further assistance, please do not hesitate to contact us.