What is FreshBlooms?
FreshBlooms is a flower subscription service in Singapore which delivers curated fresh flowers for you to style-it-yourself on the day of your choice on weekly basis. The first week of flowers will be delivered nicely packed in FreshBlooms bespoke box together with a free vase, and subsequent deliveries will be wrapped in brown or colorful paper. If you would like to know more, don't be shy to drop us an email at [email protected]!
What are your subscription plans like?
There are various subscriptions for you to choose from - Regular flowers subscription (a mix of flowers and foliages), Mono-Botanical (single type of flowers), Botanico (Foliages) and Phalaenopsis subscription. Our flower subscriptions come in 2 sizes. For Classic size, you will receive regular blooms like roses, gerberas or sunflowers. For Grand size, you will receive lush blooms like hydrangeas, tulips or sometimes even seasonal flowers! Selection of flowers might differ as our florists will always use the freshest flowers available according to season and availability to create the arrangement.
How long are your subscription plans?
We offer a flexible range of plans, so you can opt for a short 1 month subscription (4 deliveries), 2 months (8 deliveries) or even 3 months (12 deliveries),
For longer subscriptions of 6 months and above, drop us your details here and our friendly customer service personnel will follow up with you accordingly!
How often will I receive FreshBlooms?
FreshBlooms will be delivered right to your doorstep once a week on the day of your choice for the duration of your subscription.
When will I receive my subscription?
You may choose to have your weekly subscription delivered on Tuesday, Thursday or Saturday. For Tuesday and Thursday, there are 3 time slots available, 9am to 1pm, 2pm to 6pm or 7pm to 10pm. For Saturday, there are 2 time slots available, 9am to 1pm or 2pm to 6pm.
For example, if the first delivery is made on a Tuesday of the month at 2pm to 6pm, all subsequent deliveries will be made on the following Tuesdays at 2pm to 6pm. However, if there is a public holiday or a specific block-off date on the day of the supposed delivery, the subscription box will not be delivered that week and will resume the following week.
Is there a delivery charge?
Smiles are free, and so is our standard delivery!
Can I change the delivery day or time?
Of course! Just drop us an email at [email protected] with at least 3 working days notice.
Can I pick a specific time for my subscription to be delivered?
For now, we are unable to provide this service, but we are working on it!
What if no one is home to receive the subscription box?
No worries, we are able to get it re-delivered either on the same day or the day after, but at a small charge of $10.70. Please drop us an email at [email protected] to confirm the re-delivery date and timing, as well as the re-delivery charge.
Do note that as the subscription box contains fresh flowers, if re-delivery is not made on the same day, we would have to replace the flowers and this would be chargeable at 35% of the original price.
What if my flowers do not arrive on the day and within the time frame that I had chosen?
Please give our delivery drivers a buffer time of 30 minutes to 1 hour. The delay in your delivery could be due to bad weather conditions, traffic jams or any other unforeseen circumstances. However, if you still do not receive your delivery thereafter, please contact us directly at 6251 2323 or drop us an email at [email protected]. We are contactable 7 days a week, 9am to 6pm.
Where do you deliver?
We deliver to everywhere in Singapore, well almost. Here’s a list of places that we cannot make deliveries to because of clearance or security issues:
- Jurong Island
- Airline Road
- Changi airport cargo and airbase
- PSA (Free freight zone)
- Marina Bay Sands
- All military bases
- School campuses
- Shopping malls
Can you deliver to an International address?
Nope. For now, we only deliver to addresses within Singapore.
How much does a FreshBloom subscription cost?
To view our entire array of offerings and their pricings, view them here.
Will I be charged once or weekly (upon receiving my subscription box)?
Regardless if you have chosen a 1-month or 3-months subscription with FreshBlooms, you will only be charged once upfront.
Are there any other additional charges?
If you have requested for the delivery to be made to a far away place or if it requires us to go over a magical bridge, an additional charge might apply. In addition, re-deliveries will also incur an additional charge. For more details regarding additional delivery charges, please drop us an email at [email protected].
What if I do not like the flowers that I have received this week?
We really hope that you love them! But we are not able to offer refunds for flowers that have been delivered. If you are undecided, we strongly encourage you to visit our Facebook or Instagram page and check out our previous weekly arrangements before subscribing with us.
If I change my mind, can I cancel at anytime?
While we are sad to see you go, you have the option to cancel your FreshBlooms subscription at any time. Please allow us at least 3 working days to process your cancellation request.
How do you calculate refunds?
Refunds will be re-calculated based on the number of deliveries left and the month which it was paused at.
For example, a 3 months subscription was purchased at 10% off the usual price, but request came in to cancel the subscription after the 5th week of flowers (2nd month mark)
Refund will be given for the remaining 7 weeks of flowers, based on the 2 months subscription unit price at 5% OFF usual price.
How are the weekly flower arrangements curated?
We take inspiration on which flowers are trending, flowers that are in season, but more importantly, we always base our decision on the freshness and quality of the flowers and fillers. If the flowers are not fresh, we go back to the drawing board!
What type of flowers will I receive?
You can expect to receive anything from roses to lilies and seasonal beauties like peonies, ranunculus and garden roses. Each and every box has been meticulously curated by our professional florists, and no two are exactly alike!
Can I request for certain types of flowers?
As we try to keep everyone’s order consistent and incorporate different color themes and introduce seasonal flowers for each and every box sent out weekly, we are unable to cater to specific flower requests.
How will I receive the flowers?
For the first week of FreshBlooms, the flowers will be neatly packaged by our florists and delivered in a box, complete with a vase free-of-charge for you to keep. Subsequent weeks of flowers will be delivered in a carefully wrapped packaging.
For every week's delivery, flowers will be accompanied with a packet of Chrysal (flower food).
Will I be provided a vase?
Yes. A glass vase will be delivered together with your very first FreshBlooms order and it is yours to keep!
I have a question, but it is not listed here.
We value all feedback and take your concerns seriously, please drop us an email at [email protected].
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